Tech Help
The Information Technology Services Technology Support Services Team provides assistance for technology related questions to the university community.
Overview
The Information Technology Services Technology Support Center is staffed by professional consultants and technical student workers who are trained to assist Temple students, faculty, and staff with technical issues.
Live Chat or Request Help: tuhelp.temple.edu. Faculty/staff can also use this site to request deskside assistance in their offices. Our support team can assist you remotely!
Phone: 215-204-8000
Email: help@temple.edu
Location: The Bell Building, Room 106.
Hours of Operation:
Fall 2024 Hours - Monday, August 26th through Sunday, November 24th:
Phone, Email and TUhelp:
- Monday through Thursday: 8:00 a.m. to 8:30 p.m.*
- Friday: 8:00 a.m. to 5:00 p.m.
- Saturday and Sunday: Closed
Chat:
- Monday through Thursday: 8:00 a.m. to 8:30 p.m.
- Friday: 8:00 a.m. to 4:30 p.m.
- Saturday and Sunday: Closed
Walk-in:
- Monday through Thursday: 8:00 a.m. to 8:30 p.m.
- Friday: 8:00 a.m.to 5:00 p.m.
- Saturday and Sunday: Closed
Exceptions Below:
- Monday, September 2nd: Labor Day / University Holiday - Closed
Fall Break Hours - Monday, November 25th through Sunday, December 1st:
Phone, Chat, Email and TUhelp:
- Monday, November 25th through Wednesday, November 27th: 8:00 a.m. to 5:00 p.m.
- Thursday, November 28th through Sunday, December 1st: Thanksgiving / University Holiday - Closed
Walk-in:
- Monday, November 25th through Wednesday, November 27th: 8:00 a.m. to 5:00 p.m.
- Thursday, November 28th through Sunday, December 1st: Thanksgiving / University Holiday - Closed
Fall 2024 Hours Resume - Monday, December 2nd through Tuesday, December 17th:
Phone, Email and TUhelp:
- Monday through Thursday: 8:00 a.m. to 8:30 p.m.*
- Friday: 8:00 a.m. to 5:00 p.m.
- Saturday and Sunday: Closed
Chat:
- Monday through Thursday: 8:00 a.m. to 8:30 p.m.
- Friday: 8:00 a.m. to 4:30 p.m.
- Saturday and Sunday: Closed
Walk-in:
- Monday through Thursday: 8:00 a.m. to 8:30 p.m.
- Friday: 8:00 a.m.to 5:00 p.m.
- Saturday and Sunday: Closed
*In addition to our normal hours of operations, the Help Desk provides emergency on call support from 8:30 p.m. to 9:30 p.m. Monday through Thursday. If you are working to provide critical university services and need to report a system problem or you are an instructor teaching a class and need urgent assistance please call (215) 204-8000.
Service outages and other reported urgent issues are escalated immediately to the team responsible for the impacted system or service for quick turnaround. Otherwise, ITS works to respond to non-urgent request within two business days. Depending on the complexity of the request, the response may take longer, especially if it requires technical, procedural, or security-related review.
- Faculty/Staff: Need help with your office computer?
Submit a request for deskside support using tuhelp.temple.edu. For more information, see Deskside Support for a University-Owned Device.
- Need help with your password?
The Technology Support Center will assist you if you have forgotten your password and are unable to reset it through the self-service website. However, you must be able to verify your identity either in person or over the phone. The Technology Support Center consultant will guide you through the process.
- Need help with using a Temple University system or application?
Information Technology Services is happy to help you with supported software. We offer assistance with software that is licensed to you or your Temple University workstation. Sorry, we cannot do your homework for you!
- Need Help With Canvas?
Canvas is Temple University's Course Management System. The Center for the Advancement of Teaching Instructional Technology Lab team is available to assist faculty with pedagogical Canvas questions. The Instructional Technology Lab team is also available for faculty in-person and phone consultations during business hours. Canvas support is also available 24x7 at 844-683-6439.
- Confused with technology? Experiencing glitches with a Temple University application? Do you feel caught in red tape?
We will try to assist you with your technology questions or guide you to the right resource that can help you with an Information Technology Services-related issue at the university.
- Is your personal computer sick?
Our Tech Tune-Up sessions provides assistance with computer-related issues. Appointments are on a first-come, first-served basis and last for one hour. If your computer needs more than an hour of work, an appointment will be scheduled for you. The ITS OWLtech store, located in Pearson Hall, provides hardware repair for Apple, Dell and Lenovo systems. Call 215-204-6958 or email owltech@temple.edu to reach an ITS OWLtech team member to schedule an appointment.
Below are the main platforms supported by Information Technology Services and IT partners across the University:
Windows
Mac
- macOS Sonoma
- macOS Ventura
Browsers
We support the current major release of the following browsers:
Please note that browser compatibility issues can be introduced at any time by the companies who produce these browsers (Microsoft Edge; Apple Safari; Google Chrome; Mozilla Firefox). If you encounter problems with a particular browser when accessing a university application, please try an alternate browser.
Learning Management System
University-Wide Site Licensed Software
- Microsoft 365
- Adobe Creative Cloud
- Poll Everywhere
- Zoom (web conferencing)
Ambler Campus
Information Commons
Room 106
580 Meetinghouse Rd
Ambler, PA 19002
267-468-8323
Center City
1515 Market Street
Suite 404
Philadelphia, PA 19102
215-204-1521
Harrisburg Campus
234 Strawberry Square
Harrisburg, PA 17101
717-769-1860
717-232-6400
Health Sciences Center
HSC TECH Center
2nd Floor
3340 North Broad Street
Philadelphia, PA 19140
215-707-8242
