New rez mortgage payoff

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Contact Information

Payoff Requests

To Request a payoff statement for your loan.

Online:
Log into your account and select the Payoff Quote option located on the Home screen.

Fax to:
Newrez LLC dba Shellpoint Mortgage Servicing
1-720-241-7537
Attention: Payoff Department
Please include your name and loan number on all requests.

Payments

To view all available payment methods, please click here.

Disputes

For requests for information and notices of error regarding your account, please use the address Shellpoint has designated under the Real Estate Settlement and Procedures Act and Regulation X for this purpose:

• Newrez LLC dba Shellpoint Mortgage Servicing
• P.O. Box 630147
• Littleton, CO 80163-0147

Request for Information: A request for information is a written request (other than a notice on a payment coupon or other payment medium supplied by the servicer) relating to the servicing of the mortgage loan that includes: (1) your name, (2) information that allows us to identify your mortgage account and (3) the information you are requesting regarding your account.

Notice of Error: A notice of error is written request (other than a notice on a payment coupon or other payment medium supplied by the servicer) that asserts a certain specified error that includes: (1) your name, (2) information that allows us to identify your mortgage account and (3) the error you believe occurred relating to the servicing of the mortgage account.

Resolution Process – What You Can Expect:

• Shellpoint will provide a written acknowledgment of your inquiry within 5 days of receipt of your request (excluding legal public holidays, Saturdays and Sundays).
• Shellpoint will provide a written response within 30 days (excluding legal public holidays, Saturdays and Sundays) and will make corrections to your account, if appropriate, depending on the outcome of our review.
• After receipt of a notice of error, Shellpoint will not furnish adverse information to a credit reporting agency regarding any payment that is the subject of a notice of error while your inquiry is being reviewed.
• A request for information or notice of error does not prevent Shellpoint from initiating foreclosure if proper grounds exist under the mortgage documents.

Untimely Requests: A request for information or notice of error is not considered timely if the written correspondence is received more than one year after either the date of transfer of servicing or the date the mortgage account was discharged (either paid in full or discharged through foreclosure or a deed in lieu of foreclosure or a short sale without full satisfaction of the underlying contractual obligation). Please note a mortgage servicer is not obligated to respond to an untimely request for information or notice of error.

For residential mortgage loans on real estate located in the State of Texas:

COMPLAINTS REGARDING THE SERVICING OF YOUR MORTGAGE SHOULD BE SENT TO THE DEPARTMENT OF SAVINGS AND MORTGAGE LENDING, 2601 NORTH LAMAR, SUITE 21, AUSTIN, TEXAS 78705. A TOLL-FREE CONSUMER HOTLINE IS AVAILABLE AT 1-877-276-5550.